Regulations
TERMS AND CONDITIONS OF PURCHASE IN SPEEDFLOOR.PL
including through the online store and other form of distance shopping
It concerns the conclusion of distance contracts with consumers for the sale of goods and the provision of services – effective from 25 December 2014 – applies to contracts concluded after that date.
1. COMPANY INFORMATION
The owner of the online store operating at the internet address https://www.speedfloor.pl/sklep/ is SpeedFloor Sp. z o.o. z o.o., NIP 897-188-08-87, Regon 386522498, entered into the register of entrepreneurs kept by the District Court for Wrocław – Fabryczna, commercial court of the National Court Register under KRS number 0000850054, – the capital has been paid in full; in the further part of these Regulations as the Seller.
2. CONTACT DETAILS
Address: SpeedFloor Sp. z o.o. Ul. Mikołaja Reja 110 ( H46) 55-010 Smardzów / Wrocław
Phone : +48 537 509 156 or + 48 664 483 453
Our consultants are at your disposal: from Monday to Friday from 8:00 to 15:00 and on Saturdays from 9:00 to 13:00
Email: biuro@speedfloor.pl
Contact form on the website: http:// speedfloor.pl/kontakt/
Address to which complaints can be submitted: biuro@speedfloor.pl
The statement of withdrawal from the contract should be sent to the following address: Address: SpeedFloor Sp. z o.o. Ul. Mikołaja Reja 110 ( H46) 55-010 Smardzów / Wrocław or by e-mail to the following address: biuro@speedfloor.pl
Returnable goods should be sent to the following address: SpeedFloor Sp. z o.o. Ul. Mikołaja Reja 110 ( H46) 55-010 Smardzów / Wrocław – in the case of orders with courier or delivery to the above address.
3. DEFINITIONS
Store – an online store operating at http https://www.speedfloor.pl/sklep/ run by SpeedFloor Sp. z o.o. z o.o. and owned by it, which includes websites, scripts, graphic elements and services provided electronically.
Buyer – consumer within the meaning of Art. 22[1] of the Civil Code, using the services of the Seller, buying goods on the terms set out in these Regulations.
Order – a declaration of will of the Buyer, on the basis of which he buys goods offered by the Seller. The order contains all the detailed information enabling its implementation.
Goods – a movable item to which the Sales Agreement relates.
Sales Agreement – a sales contract within the meaning of the Civil Code Act concluded between the Seller and the Buyer in the Store.
Large-size shipment – a shipment weighing more than 40 kilograms or a shipment whose one of the dimensions exceeds 2 meters.
Force majeure – an external event, independent of the Parties, unexpected and impossible to avoid or prevent (e.g. strikes, wars, riots, social unrest, floods, fires, whirlwinds).
Act on Consumer Rights – Act of 30 May 2014 on Consumer Rights (Journal of Laws of 2014, item 827).
Civil Code – Act of 23 April 1964 – Civil Code (Journal of Laws of 2014, item 121).
4. GENERAL PROVISIONS
These Regulations define the terms and conditions of using the Store by the Buyers in order to purchase the floor and additional services offered on the Store’s website, as well as goods that are not included in the Store’s offer, and can be delivered to the Buyer after prior arrangement by e-mail or in another written form. The Regulations also define the rights and obligations as well as the terms of liability of the Seller and the Buyers. The Regulations are available at: https://www.speedfloor.pl/sklep/.
Before concluding the contract or creating an account, the Buyer reads the Content of the Regulations, and confirms the acceptance of its provisions by checking the appropriate field of the form in the process of placing the Order.
5. TECHNICAL REQUIREMENTS AND DISCLAIMERS
Technical requirements necessary to use the Store:
Internet connection
correctly configured browser in accordance with the standards of Microsoft Internet Explorer in version not lower than 8.0, Firefox in version minimum 26, Chrome in version minimum 27 or MacOSX Safari version 8.0. The Seller is not responsible for problems resulting from the use of browsers that do not meet this requirement;
The store is optimized for a screen resolution of at least 1024×768
the Buyer’s device must have the option of accepting “cookies” enabled and an active JavaScript interpreter. More information about “cookies” used in the Store can be found on the website http:// https://www.speedfloor.pl/sklep /#/cookies policy.
The Seller does not automatically collect any data, except for the data contained in “cookies” files during the use of the Store.
The Seller reserves the right to temporarily suspend the functioning of the Store and the right to other interruptions in access to the Store (in particular to the presented goods), caused in particular by the need for maintenance, system repair or updating prices and descriptions of goods presented in the Store.
6. REGISTRATION
Registration on the Store’s website is voluntary and free of charge.
Registration is required to place an Order via the Store’s website.
In order to register, the Buyer fills in the form available on the Store’s website.
The buyer registering in the Store receives a personal account, the password of which he sets himself. The e-mail address provided during registration will also be the Buyer’s Login (the name thanks to which the Buyer will gain access to the account by entering the password at the same time).
The e-mail address provided cannot be the address previously used when registering another account in the Store.
The Buyer may have only one account in the Store.
In the event of a change in any data used during the registration process, the Buyer should immediately change this information as part of a personal account, using the form available on the Store’s website. The Seller shall not be liable for any problems resulting from the Buyer’s failure to correct or erroneously enter personal data.
If there is a reasonable risk or it is determined that the account was registered by a person who provided false information, the Seller may suspend the account. The Buyer will be informed about taking such actions by e-mail. The resumption of account activity may be subject to the Buyer taking action to clarify or delete false data.
The Buyer undertakes to use the Store’s website in a way that does not interfere with its functioning.
7. PRICE OF GOODS AND FORMS OF PAYMENT
All prices given in the Store are optionally given in Polish zlotys (PLN) and EURO.
Prices do not include shipping costs. Shipping costs are added as a separate item in the Order summary (cart value). Information about the shipping price is provided after providing the address for shipment, and before concluding the sales contract.
The prices given in the Store are binding when placing an Order using the Helpline or via the website https://www.speedfloor.pl/sklep/
Payment for the ordered goods can be made:
by means of electronic payment channels, e.g. as part of ePrzelewu (funding the eCard account).;
cash on delivery, with the prior consent of the Seller – payment only in cash to the courier upon receipt of the parcel,
in cash or by payment card – upon personal collection of goods at the Seller’s Branch.
Failure to pay the price of the Order after 7 working days from the date of placing the Order is tantamount to resignation from the Order. After the indicated deadline, the Seller cancels the Order.
8. PRICE NEGOTIATION
In the case of price negotiations, the following forms of payment are allowed:
courier shipment – only payment on delivery – at the courier’ place;
personal collection of goods at the branch of the company – payment in cash or by payment card at the branch cash desk.
9. PLACING ORDERS
The Buyer may place an Order by:
website: http:// https://www.speedfloor.pl/sklep/ sending the Order by e-mail to the address provided in the Contact tab;
in exceptional circumstances, the Order can be placed by phone at the following telephone numbers: + 48 664 483 453 or +48 537 509 156
Order Confirmation in mode 1. a) this paragraph on the part of the Buyer is carried out using the button marked “Order with the obligation to pay”, the Buyer will receive an e-mail containing a confirmation of the Order.
In the case of placing an Order in mode 1. (b) and c) this paragraph, the Seller sends the Buyer an e-mail confirming the content of the order placed. In order to conclude the contract, the Buyer accepts the content of the Order by e-mail.
After the Buyer’s e-mail acceptance of the Order referred to above, the Buyer receives an e-mail message that the Order has been placed in the Store.
The Buyer may make changes to the Order until the document confirming the sale is issued. The Buyer may withdraw the placed Order in its entirety until it is sent. Introducing the above-mentioned changes is possible by sending relevant information to the Store’s e-mail address (or via the contact form). The forms of contact are indicated in § 2 of these Regulations and are published on the Store’s website.
In the event of insufficient data needed to start the Order processing process, the Store staff will contact the Buyer to complete the data. In the event that contact with the Buyer is not possible, the Order will not be processed until the data is completed, with the proviso that if the Buyer does not contact the Store’s service within 5 working days or repeated attempts to contact the Buyer are unsuccessful, the Order will be canceled. In the event that the Buyer pays the amount for the ordered goods, it will be returned to the Buyer.
In the case of online payment or by bank transfer to a bank account, the acceptance of the Order for execution by the Seller begins when the price of the placed Order is credited to the Store’s bank account, visible in the order summary.
In the event that the Buyer’s Order cannot be executed (unavailability of the ordered goods), the Buyer will be immediately informed about this fact.
If the goods are temporarily unavailable, the Seller shall inform the Buyer about the extended delivery date of the unavailable goods; in this case, the time of order completion may change.
In the event of unavailability of some of the goods covered by the Order, the Buyer is informed about the status of the Order and decides on the method of its implementation (partial implementation or cancellation of the entire Order).
If the goods are not available at all, due to circumstances beyond the control of the Seller, the Buyer may place an Order for another product from the Store’s offer or receive a refund of the price already paid. In the case of choosing another product, the previously paid price for unavailable goods will be properly settled and the Buyer will receive a refund of the price difference or pay to the Seller the amount constituting the missing part of the price of the newly selected goods.
In the case of promotional sales or sales concerning a limited number of goods, the orders are processed according to the order of receipt of confirmed Orders, until the stocks covered by this form of sale are exhausted.
10. EXECUTION OF ORDERS
The Seller will make every effort to keep the Buyers informed about the expected delivery date.
Orders placed in accordance with § 9 point 1 are carried out in accordance with the Store’s working hours and working hours published on the Store’s website.
Execution of the Order by mail:
the execution of the Order begins on the day of acceptance of the Order for execution, if the goods are available in the central warehouse and the Order was accepted by 14.00. As a standard, the order processing time counted from the moment of placing and confirming the Order and receiving by the Seller confirmation of payment for the Order, until the shipment is sent is 14 business days;
the time of order completion does not include delivery of the parcel by a courier company or other deliverer (approximately 7-14 working days);
in the case of an Order consisting of several goods whose delivery times are different, the time of dispatching the shipment may be extended until the time of preparation for shipment of the goods with the longest delivery time.
in the case of goods that are not in the central warehouse (from which shipments are made), and are available in other colors, the order completion date will be delayed by the time needed to deliver the goods from the regional warehouse to the central warehouse (in this case, the shipping time is extended by an average of approx. 3 weeks);
at the time of sending the parcel, a message confirming its shipment is sent to the recipient’s e-mail address.
In the event of a expected longer wait for implementation than specified above, the Buyer is individually informed about the time of order completion.
Information on the time of order completion reaches the Buyer no later than 72 hours from the moment of accepting the Order for execution.
A VAT invoice is issued for each Order. A VAT invoice is issued when all goods selected for the Order are completed and ready for shipment, unless the Order is carried out in batches – in this case, a separate invoice may be issued for each part of the Order.
11. DELIVERY
Deliveries of goods ordered in the Store are carried out throughout the country and abroad.
Domestic deliveries are carried out via courier.
The fee for each domestic shipment is about 30 to 390 PLN gross – according to the information on the store’s website.
In the case of large-size shipments, the shipment is agreed with the Buyer.
In the absence of the recipient, the courier leaves a notice. The courier is not obliged to contact the Buyer by phone. The courier will make two attempts to deliver the parcel. In the case of the recipient’s absence twice, the notified parcel can be collected at the nearest courier terminal.
Receipt of the parcel from the courier company must be confirmed by a written receipt. Upon receipt, ownership of the goods and all risks associated with possession and use, in particular the risk of loss or damage, shall pass to the Buyer.
Upon receipt of the shipment, the Buyer should check the shipment and in the event of mechanical damage to the contents of the shipment, incompleteness of the shipment or non-compliance of the contents of the shipment with the subject of the Order, the Buyer is entitled to refuse to accept the shipment or submits a complaint to the courier, which must be confirmed by a protocol signed by the courier and the Buyer. The Buyer is obliged to immediately notify the Seller by phone or e-mail about the situationtion. Complaints regarding delivery submitted after 72 hours from the moment of taking over the delivery will not be taken into account due to the lack of verification.
The Seller shall not be liable for non-delivery of the goods or delay in delivery caused by inaccurate or erroneous address provided by the Buyer in the Order.
12. RIGHT OF WITHDRAWAL (RETURN)
Each Buyer within 14 calendar days from the date of receipt of the goods has the right to withdraw from the contract concluded with the Seller without giving a reason and without incurring costs, except for the costs specified in the further part of this paragraph.
The 14-day period runs from the date of receipt of the goods by the Buyer and is considered to have been met if a statement of withdrawal is sent before its expiry. The deadline for withdrawal from the contract expires after 14 days from the date on which the Buyer came into possession of the item or on which a third party other than the carrier and indicated by the Buyer came into possession of the item.
The Seller attaches to each Order a written instruction on the right to withdraw from the contract and / or an instruction on the right of withdrawal is available on the website: https://speedfloor.pl/odstąpienie_od_umowy
The Seller attaches to each Order a form constituting a model statement of withdrawal from the contract and / or a withdrawal form is made available on the website: https://speedfloor.pl/odstąpienie_od_umowy
In order to withdraw from the contract, a duly completed withdrawal form should be sent by post to the following address: SpeedFloor Sp. z o.o. Ul. Mikołaja Reja 110 ( H46) 55-010 Smardzów / Wrocław or by e-mail to the following address: biuro@speedfloor.pl
In the event of effective withdrawal from the contract, the contract is considered void.
The Seller shall immediately send the Buyer a confirmation of receipt of withdrawal from the contract.
The Buyer shall be liable for any decrease in the value of the goods resulting from the use of the goods in a manner that goes beyond what is necessary to establish the nature, characteristics and functioning of the goods.
Purchased returnable goods should be sent to:
SpeedFloor Sp. z o.o. ul. Wyścigowa 58, 53-012 Wrocław – in the case of Orders with courier shipping, or delivered in person to the address j.w..
The Buyer is obliged to return the goods immediately, but no later than within 14 calendar days from the date on which he submitted the statement of withdrawal from the contract, this period does not apply if the Seller undertakes to collect the goods himself. To meet the deadline, it is enough to send back the goods before its expiry.
The buyer bears the direct costs of returning the goods.
In the case of returning the goods delivered to the Buyer to the place where he resided at the time of conclusion of the contract, which were classified as large-size shipments and cannot be sent back in the usual way by post or require professional disassembly, the Buyer should contact the Seller to determine the further procedure.
If the Buyer has chosen a method of delivery of goods to him (transport to the Buyer) other than the cheapest ordinary method of delivery offered by the Seller on the Store’s website, the Seller is not obliged to refund the Additional Costs incurred by the Buyer.
The Seller does not accept parcels sent on delivery.
The Seller shall, no later than within 14 days of receipt of the statement of withdrawal from the contract, return to the Buyer all payments made by him, including the costs of delivering the goods to him, subject to point 13 of this paragraph.
The Seller shall refund the payment using the same method of payment as used by the Buyer, unless the Buyer has expressly agreed to another method of return, which does not involve any costs for him.
The Seller shall withhold the refund of payments received by the Buyer until the goods are received back or the Buyer provides proof of their return, whichever occurs first.
Any questions related to returns will be answered by The Helpline consultants available by phone: + 48 660 950 094 or +48 664 853 453 (we are at your disposal from Monday to Friday from 8:30 to 15:30 and on Saturdays from 9:00 to 13:00).
Goods prepared or priced individually according to are not refundable. Customer’s instructions.
13. PHYSICAL AND LEGAL DEFECTS OF THE GOODS (WARRANTY)
The goods available in the Store come from a legal source and are original.
The Seller is liable to the Buyer for physical defects (non-conformity of the goods with the contract) and legal defects of the goods, within the meaning of article. 556 and 556 [1] of the Civil Code.
If the goods have a defect, the Buyer may demand removal of the defect, replacement of the goods with goods free from defects, submit a statement demanding a price reduction.
The Seller shall replace the goods with goods free from defects or remove the defect within a reasonable time without undue inconvenience to the Buyer.
The Buyer may, instead of removing the defect proposed by the Seller, demand the replacement of the goods or instead of replacing the goods, demand the removal of the defect, unless bringing the goods into conformity with the contract in the manner chosen by the Buyer would be impossible or would require excessive costs from the Seller compared to the method proposed by the Seller.
If the Buyer has requested replacement of the goods or removal of the defect or has submitted a statement on the reduction of the price, specifying the amount by which the price is to be reduced, and the Seller has not responded to this request within 14 days, it is considered that this request was considered justified.
If the goods are found to be non-conforming to the contract, it is necessary to:
send back the goods, if possible in the original packaging (the packaging in which the parcel was delivered should be placed in full in the next package), to the following address: SpeedFloor Sp. z o.o. , Ul. Mikołaja Reja 110 ( H46) 55-010 Smardzów / Wrocław
or deliver to the above address
indicate whether the Buyer demands removal of the defect or replacement of the goods with goods free from defects;
indicate what, in the Buyer’s opinion, is the non-conformity of the goods with the contract;
provide your contact details (correspondence address, e-mail address and telephone number).
The Seller is liable under the warranty if a physical defect of the goods is found before the expiry of 2 years from the date of delivery of the goods to the Buyer.
The Buyer’s claim for removal of the defect or replacement of the goods expires after 1 year from the date of finding the defect. The limitation period may not end before the expiry of the 2-year period.
Within the deadlines specified in points 8 and 9 of this paragraph, the Buyer may submit a statement of withdrawal from the contract or reduction of the price due to a defect in the item sold. The deadline for submitting a statement of withdrawal from the contract or price reduction begins to run when the deadline for replacing the item or removing the defect expires without success.
The Buyer may use the possibility of printing the complaint form available at: https://speedfloor.pl/#/odstapienie_od_umowy
14. WARRANTY
The seller is not a manufacturer of goods.
The Seller together with the goods issues the Buyer with a guarantee document or a receipt or VAT invoice constituting proof of purchase. In the absence of issuing a guarantee document, the contract concluded with the Seller is a guarantee document.
The manufacturer is liable for the guarantee of the sold goods on the terms and for the period indicated in the warranty card. The warranty statement specifies the obligations of the guarantor and the rights of the Buyer. It also contains information necessary to exercise the rights under the guarantee, such as: the name and address of the guarantor or his representative in the Republic of Poland, the duration and territorial scope of the warranty protection, the rights vested in the event of a defect and information that the guarantee does not exclude the rights under the warranty.
Regranulated goods have a 24-month warranty, and the remaining 36 months or individually longer. The customer can also use the option of a long-term warranty (up to 30 years) on the floor surface on the terms and conditions described in the warranty.
If the warranty document provides for such a possibility, the Buyer may take advantage of warranty services directly from the manufacturer of the goods, through the Seller.
The buyer may submit his claims under the warranty directly to the authorized service center, the address of which is in the warranty card.
The Buyer may exercise the rights under the warranty for physical defects of the goods regardless of the rights resulting from the warranty. The exercise of the rights under the guarantee does not affect the liability under the warranty.
We will answer any questions related to complaints by phone: + 48 660 950 094 or +48 664 853 453 (we are at your disposal from Monday to Friday from 8:00 to 17:00 and on Saturdays from 9:00 to 13:00).
15. SELLER’S WARRANTY
An additional Seller’s Guarantee is issued for selected goods available in the Store.
Detailed information on additional Seller’s Guarantee (the duration of the warranty depends on the product group and brand of goods) are available in special information markings placed directly next to selected goods available in the Store.
16. LIABILITY OF THE SELLER
The Seller undertakes to assist the Buyers in solving problems related to the use of the Store or its improper functioning.
Failure to perform the performance due to the occurrence of Force Majeure shall not constitute a basis for making claims for damages or contractual penalties, unless the Party affected by the Force Majeure has failed to immediately notify the other Party of the occurrence of such circumstances, after obtaining appropriate opportunities.
The Seller will make every effort to provide the Buyers with a high level of security in the use of the Store.
The Seller takes measures to counteract the spread of spam and to control files stored on the server with an antivirus program that detects malware and actions of third parties.
17. SELLER’S RIGHTS
The Seller is entitled to periodically disable the availability of the Store or its parts and short interruptions in access to the Store in order to expand, maintain and update the offer of goods, as well as to completely suspend the Store’s operations, without the need to notify about this fact. Buyers are not entitled to any claims in this respect.
The Seller reserves the right to suspend or delete the registered accounts of the Buyers.
The Seller may deprive the Buyer of the right to use the Store and place Orders, as well as may limit his access to part or all of the Store’s resources or services offered as part of the Store, with immediate effect, in the event of a breach by the Buyer of the provisions of these Regulations, and in particular when the Buyer:
provided data that is misleading or infringes the rights of third parties;
violates the personal rights of third parties;
commits behavior that is inconsistent with these Regulations or applicable law and violates the principles of social coexistence, e.g. by making Orders several times and not collecting them several times, provided that this does not apply to the non-compliance of the goods with the Order and the right to withdraw from the contract in accordance with the Act on Consumer Rights and the Civil Code.
18. RESERVATION OF RIGHTS
The textual and graphic materials (photos of goods) contained in the Store, the layout and composition of these elements (the so-called layout), IT solutions, trademarks and other information are the subject of the Seller’s rights, which are protected in particular by the provisions of the Act of 4 February 1994. on copyright and related rights (Journal of Laws of 1994, No. 24, item 83, as amended) and the Act of 30 June 2000. industrial property law (Journal of Laws of 2003, No. 119, item 1117, as amended).
The Seller has proprietary copyrights to the content of the Store’s visualization and elements of property (including intangible goods) of the Seller, which are used by the Store. These rights are subject to legal protection and are vested in the Seller or entities with which the Seller has permanent contractual relations.
The Seller agrees to browse the Store’s websites and print fragments of the Store only for the Buyer’s personal use.
All rights referred to in points 1-2 in whole or in part are reserved. Any use, collection or processing in whole or in part of the materials and information posted in the Store, including modification, copying, distribution or publication for commercial purposes, without the written consent of the Seller is illegal.
Trademarks, designations and brand names belonging to third parties used in the Store have been used in the Store for informational purposes only.
19. OUT-OF-COURT COMPLAINT AND REDRESS PROCEDURES
Any disputes arising from the contract for the sale of goods and services and submitted complaints may be resolved through mediation proceedings.
Mediation proceedings (paid or free of charge) are initiated upon a request for mediation, which should include: identification of the parties, precise definition of the request, citation of the circumstances justifying the request, signature of the party, listing of attachments and proof of sending a copy of the application to the opponent. The application may also contain a specific proposal to settle the dispute.
20. FINAL PROVISIONS
Recognition of individual provisions of these Regulations in the manner provided for by law as invalid or ineffective, does not affect the validity or effectiveness of the remaining provisions of the Regulations. In place of the invalid provision, the provision closest to the purposes of the provision declared invalid and the entire provision of these Regulations shall be applied.
Contracts are concluded in Polish.
The Seller reserves the right to change these Regulations. Amendments to the Regulations shall apply from the moment clearly indicated by the Seller, after their placement on the Store’s website for all contracts concluded after that date.
By placing an Order, the Buyer confirms the fact of reading the Content of the Regulations.
All comments and reports regarding violations of these Regulations should be sent by e-mail or post to the address biuro@speedfloor.pl
Previous versions of the Regulations are available at: https://speedfloor.pl/#/regulamin in the form of PDF files at the very bottom of the page.
